Security Overview
Product: CertifyPlus
Company: Solara Group
Owner: Solara Group
Version: 1.0
Last Updated: July 2026
Our Commitment
At Solara Group, security is not treated as a feature added after development, it is a core design principle of CertifyPlus.
Every layer of the platform has been designed to help protect customer information while supporting the operational and compliance needs of modern organizations. From authentication and access controls to document storage, electronic signatures, audit trails, and AI-powered assistance, security is built into how CertifyPlus operates.
Our goal is simple:
To help organizations work confidently, knowing their operational and compliance information is protected through secure architecture, controlled access, continuous monitoring, and transparent accountability.
Security by Design
Security influences every stage of the CertifyPlus platform lifecycle, from architecture and software development through deployment, operations, and ongoing maintenance.
Rather than relying on a single security control, CertifyPlus uses multiple layers of protection working together to safeguard customer information.
This layered approach includes:
- Secure application architecture
- Strong authentication and access controls
- Encrypted communications
- Protected data storage
- Comprehensive audit logging
- Secure document management
- AI security controls
- Continuous platform monitoring
Every component plays a role in protecting customer information and supporting trusted business operations.
Customer Workspace Isolation
Every organization operates within its own dedicated CertifyPlus workspace.
Customer information is logically isolated to ensure that users only access information belonging to their own organization.
Workspace isolation helps protect:
- Compliance records
- Certificates
- Cases
- Requests
- Approvals
- Electronic signatures
- Documents
- Invoices
- Reports
- Operational data
Information belonging to one organization is never accessible to another organization through the platform.
Identity & Access Management
Every user is assigned an individual account and authenticated before accessing the platform.
CertifyPlus uses role-based access controls to ensure users only access the information and functionality appropriate to their responsibilities.
Organizations can configure permissions for administrators, managers, employees, external users, reviewers, approvers, and other authorized roles.
Access permissions are consistently enforced throughout the platform to help maintain data security and operational integrity.
Data Protection
Customer information is stored within a secure relational database architecture designed to provide data integrity, availability, and long-term reliability.
Operational records are protected through multiple layers of security, including:
- Encryption of stored data
- Controlled application access
- Permission-based authorization
- Continuous integrity checks
- Secure backup processes
This architecture helps ensure customer information remains accurate, available, and protected throughout its lifecycle.
Secure Document Management
Documents are often among an organization’s most valuable assets.
CertifyPlus securely manages documents including:
- Certificates
- Supporting evidence
- Reports
- Policies
- Compliance documentation
- Signed agreements
- Attachments
Documents are stored within private storage environments and are only accessible to authorized users.
Document access follows the same permission model used throughout the rest of the platform.
Electronic Signature Security
Electronic signatures are protected using multiple layers of security designed to provide confidence, traceability, and accountability.
Each signature workflow maintains an audit history that records activities throughout the signing process, including requests, views, signatures, timestamps, and other relevant events.
Signed documents are securely stored alongside their associated records, allowing organizations to maintain complete visibility throughout the document lifecycle.
Audit Logging & Accountability
Auditability is one of the core principles of CertifyPlus.
Important platform activities are automatically recorded to help organizations maintain accountability and trace operational activity.
Depending on the module, audit records may include:
- Record creation
- Updates
- Approvals
- Workflow actions
- Document activity
- Electronic signatures
- User actions
- Date and time of activity
These audit records help organizations demonstrate transparency while supporting compliance and internal governance.
Certi+ Security
Certi+ operates within the same security boundaries as the rest of CertifyPlus.
The intelligent assistant only accesses information that an authenticated user is already authorized to view.
Certi+ respects existing:
- User permissions
- Workspace boundaries
- Role assignments
- Organizational security controls
AI-generated responses should always be reviewed by users before being relied upon for business, operational, or compliance decisions.
Certi+ is designed to assist users, not replace human judgment.
Secure Application Architecture
CertifyPlus is built using a modern web application architecture designed for scalability, reliability, and security.
The platform follows secure software engineering practices that help reduce risk while supporting enterprise-grade performance.
This includes:
- Secure authentication
- Protected application services
- Controlled system communications
- Secure configuration management
- Separation of application components
- Principle of least privilege
- Regular platform updates and maintenance
Business Continuity & Data Resilience
Protecting customer information also means preparing for unexpected events.
CertifyPlus is designed with data resilience in mind through secure backup processes, redundancy, and recovery capabilities that help support business continuity.
Our objective is to help customers maintain access to critical operational and compliance information while minimizing disruption.
Security Monitoring
The CertifyPlus platform is continuously monitored to help identify potential operational issues, performance concerns, and security-related events.
Monitoring supports the early detection of unusual activity and helps our team respond appropriately when issues arise.
Security monitoring is part of our ongoing commitment to maintaining a reliable and trustworthy platform.
Responsible AI
Artificial intelligence should strengthen trust—not weaken it.
Certi+ is designed to help users work more efficiently by assisting with information retrieval, workflow guidance, document summaries, communication improvements, and operational support.
However, customers remain responsible for reviewing AI-generated content and making their own business, compliance, and operational decisions.
Certi+ provides intelligent assistance—not autonomous decision-making.
Shared Responsibility
Security is a shared responsibility between Solara Group and our customers.
Solara Group is responsible for:
- Maintaining the security of the CertifyPlus platform
- Protecting platform infrastructure
- Managing application security
- Securing customer workspaces
- Monitoring platform health
- Maintaining audit capabilities
- Responding to security events affecting the platform
Customers are responsible for:
- Managing user accounts
- Assigning appropriate permissions
- Protecting login credentials
- Managing organizational data
- Configuring workflows appropriately
- Reviewing AI-generated responses
- Complying with applicable laws and regulations
Working together helps maintain a secure and trusted environment for everyone using CertifyPlus.
Reporting Security Concerns
We encourage customers, partners, and security researchers to responsibly report potential security vulnerabilities.
If you believe you have identified a security issue affecting CertifyPlus, please contact the Solara Group Security Team.
Reports should include sufficient detail to allow our team to investigate and respond appropriately.
Continuous Improvement
Security is an ongoing commitment.
As technology, regulations, and customer needs evolve, CertifyPlus will continue to strengthen its security capabilities through platform enhancements, architectural improvements, and evolving best practices.
Protecting customer information remains one of our highest priorities.
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